My Black & White Fat Cat Named Sylv Portrait

Return & Refund Policy

If you’re not satisfied with your hand-painted frame, you may request a return or refund within 14 days of delivery. Items must be unused and in their original packaging.

To start a return, contact us with your order number. Return shipping costs are the customer’s responsibility unless the item arrived damaged.

If your order arrives damaged, please notify us within 48 hours with photos, and we will arrange a replacement or refund.

Your satisfaction is important to us.

Shipping Information

We take great care in preparing and shipping each of our hand-painted frames to ensure they arrive safely and in perfect condition. All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery times vary depending on your location, but most orders arrive within 5–10 business days. Please note that delays may occur during holidays or due to factors beyond our control.

Each item is securely packaged to protect the artwork during transit. If your order arrives damaged or if you experience any issues with delivery, please contact us immediately so we can assist you.

Thank you for choosing our handcrafted products!