Shipping / Returns
Shipping Policy
Thank you for shopping with us! Each of our handmade frames is crafted with care, and we are committed to delivering your order safely and on time. Please read the information below to learn more about our shipping process.
Processing Time
All frames are made to order. Please allow 3–7 business days for crafting and preparing your items before shipment. During peak seasons or due to high demand, processing times may be slightly longer.
Shipping Methods & Delivery Times
We offer domestic and international shipping through trusted courier services. Delivery times may vary based on your location:
-
Domestic Shipping: 2–5 business days after dispatch
-
International Shipping: 7–20 business days after dispatch
Please note that delivery times are estimates and may be affected by factors such as customs delays, holidays, or courier service disruptions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight/size of your order. Any applicable taxes or customs fees for international shipments are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your package’s journey.
Packaging
To ensure your handmade frame arrives in perfect condition, all items are carefully packaged using protective materials. We take great care to minimize any risk of damage during transit.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at [your email] with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible.
Changes to Shipping Information
If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has been dispatched, we are unable to make changes.
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your handmade frame, please review our return and refund guidelines below.
Return Period
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Because our frames are handmade, custom or personalized orders cannot be returned unless they arrive damaged or defective.
Return Process
To initiate a return, please contact us at [your email] with your order number and the reason for your return. We will provide you with instructions on how to send the item back to us.
Customers are responsible for return shipping costs unless the item is faulty.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery. Send us photos of the damage along with your order number, and we will offer a replacement or a full refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different style or size, please contact us. Exchanges are subject to product availability and may require additional processing time.